Patient-Centered Communication

Trainees will be able to converse with the care provider on behalf of patients who use RPM. At the end of the badge, trainees will be able to do the following: 

1. Engage in Active Listening 

2. Practice empathy  

3. Demonstrate how to build trust 

4. Recognize and respect diversity 

5. Distinguish between clear communication as opposed to unclear statements 

6. Differentiate behaviors that lead/not lead to Collaborative Decision Making 

7. Engage in RPM communication needs 

8. Assess when patients need to call (or get a call from) a doctor  

9. Communicate with the doctor or nurse practitioner  

10. Be able to interpret care changes, if any  

11. Reset the DMP settings, if necessary  

12. Continue to monitor patient by conversing about the changes and educating the patient, if necessary 

Time Estimate: 3 hours